As you probably know already, choosing an IT support company is not an easy job for most of us, especially if you consider the existing competition in this field. IT companies are numerous and most of them provide similar services and this makes it even harder to decide what company is best to use. Here are some tips that may come in handy.
First of all, allocate yourself enough time to do research and go deep into analyzing companies that are in your area. It is important to choose a company that is based near your business location especially if you feel that regular onsite support is required. In case you need IT support New York City, Boston and Miami, so not only one city or area, but multiple cities or even states, then you should choose a company that performs in all the required cities or states. I suggest so because it’s a way of saving time and money.
If your business is a large one, you should choose a proper IT support company, if you have a small business try hiring an IT company for small businesses. Size matters. You don’t want to be in the situation of changing companies while managing your business because instead of focusing on managing your company, you will need to include in your schedule things like contacting managers, establishing meetings, negotiations, reading and signing contracts and more related aspects.
Also choose a company that has a wide area of expertise offering, not only regular IT support such as: “the printer doesn’t work please fix it” or “my PC needs the operating system reinstalled”, but also services like private or public cloud hosting, managed IT services, hosted virtual desktops and probably more.
Numerous IT support companies provide security and back up services for businesses. In my opinion this is a must because business related information need to be kept safe, I am sure that you wouldn’t negotiate this aspect. Relying on current available systems to store data is not recommended if you want to prevent data loss, so be a professional and choose a company to make sure your data is indeed safely kept. By data I mean everything that you want to keep safe: trade secrets, conversations with your team members, statistics and so on.
Another crucial aspect is reputation. Choose a company that has tradition in the IT support field! Given the current competition, the prices for services ensured by an IT support company with experience shouldn’t be high. Don’t waste time on getting the best price, make sure you get the best service for your money! In case there are a lot of benefits involved, such as apps, services, remote support 24/7, these elements cost, so a small price wouldn’t be realistic and I wouldn’t trust a small price in these circumstances.
Finally, take your time and check the existing IT support offer with attention to details. Ask questions, write the answers you receive and analyze them carefully before you choose your IT company. Good luck!