6 Features Every Business Telephone System Needs

Published On February 15, 2017 | By Felicia Nicole | Business, Gadgets

A reliable telephone system is vital for your business, no matter how large or how small you are. While the phone needs for a large corporation may differ than those of a small business, they have some features in common. Here are six features your business phone system should have.

Easy Expansion Capabilities

Your growing business needs to have a telephone system which can adapt to expansion. A VoIP phone system makes adding new lines easy and less expensive than hard wired traditional telephone systems. When you hire new employees, their phone lines can be quickly added through the system’s computer or software connections, which allows all new employees to have communication capabilities from day one.

A Group Directory

When clients or vendors call your company, they want to be able to locate your employees by using their handset to input their name if they don’t know their direct extension. While this is a common feature for most telephone systems, it is a necessity because it makes connecting to the correct employee more efficient. It also saves you the cost of hiring people to answer the phones and rerouting calls to the correct extensions.

Unified Messaging

To reduce missing important calls, your business telephone system should have unified messaging. When you cannot answer your telephone, your clients will be able to leave a voicemail and it will be converted to a .WAV file, sent to your email address and then you will be alerted via SMS that you have a message. You won’t need to make random calls to your voicemail to check for messages because you will be alerted about any left for you.

Mobile Integration

A business telephone system from companies like Commander Melbourne allows users to have calls transferred from their work phone to their mobile device to avoid missing calls. This feature, usually called “find me/follow me,” also gives you the privilege of transferring calls from your mobile to colleagues’ extensions or transfer them to voicemail if you can’t take the call. By integrating mobile devices, your staff members will be able to get more work done on the road or work from home.

Voicemail Transcription

Instead of needing to call your voicemail to receive messages, you can look for them in your email inbox. With voicemail transcription, a voice recognition software transcribes voice messages into text messages and sends them to your email. By setting up your mobile phone to receive email notifications, you will be immediately alerted to messages from clients, vendors or co-workers.

Cloud Management

Most small and medium-sized businesses do not have an IT department who is responsible for managing their telephone system. Instead of only having the system examined when something goes wrong, you can move many of the telephone system’s components to a cloud-based service to have it continuously monitored.

A cloud-based management system is more affordable for smaller businesses and helps to keep the system running smoothly. Whether you’re a startup or updating a business telephone system, these features are must haves.

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